SVC-D Connected Service
Telemetry-ready service for powered mobility platforms. Battery diagnostics, firmware change control under IEC 62304, and cybersecurity-aware update packages aligned to FDA Premarket Cybersecurity Guidance 2023.
Service Pillars
Charge-cycle telemetry and error-code trends forecast pack failures 7–14 days ahead of unplanned downtime on M3 / F3 / C300 fleets.
OTA controller patches under FDA 510(k) special controls with IEC 62304 lifecycle traceability and rollback notes in the DHF.
SBOM scanning, threat intel feed, and NIST CSF-aligned response SLAs for networked seating electronics and cloud diagnostics.
Optional observation push for usage hours and service events into Epic / Cerner workflows without inventing custom middleware claims.
KPI dashboards for seating evaluation turnaround, battery swap MTTR, and fleet availability across rehab campuses.
Device sunset playbooks, UDI deregistration support, and data lineage transfer when platforms reach service limit.
Installed-Base Impact
